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Frequently Asked Question

  • Do you offer EDU (educational) discounts?

    We do indeed offer a 10% EDU discount for students and 20% EDU discount for teachers. To apply for the discount please send us a picture of your valid student/teacher ID to falconeye.c@gmail.com.
    EDU discounts combined with other discounts. The EDU license shares the same terms as a regular license and is not restricting in any way.

  • What are the Download Link sending times?

    Within 24 hours of reading and submitting the form, you will receive the Library Download Link in the form and the Gmail address.

  • What payment methods can I use?
    • PayPal: Shop easily online transfer payment your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.
    • Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is VIA Emailed.
    • Bank Transfer / Deposit: Shop easily online transfer or deposit total payment your account in our official bank account.
  • Where can I download my libraries manually?

    All libraries you have purchased can be downloaded by navigating to our account page: https://www.falconeyesl.com
    You will need to specify the email that you used when purchasing, then you will receive an email with a link with access to all your libraries.

  • How to resolve “Missing Samples” error in Kontakt?

    This happens when you unzip the tool kit and then move the folder to a new location and it means that Kontakt is unable to to find the corresponding samples. This is very easy to fix though! Simply follow these steps to “Batch re-save” the library:
    http://www.native-instruments.com/en/support/knowledge-base/show/2577/how-to-resolve-issues-with-missing-samples-for-a-kontakt-library-batch-re-save/

  • Why did I not get a Native Access serial number with my purchase?

    Libraries that are developed for Kontakt Full do not require authorization via Native Access. That is why these libraries do not come with a Native Access serial number.
    Unlike Kontakt Player libraries that can be opened via the Library tab in Kontakt, you use Kontakt's "Files" browser to load patches.

  • How Can I Find Out the License type (Player or Full) of My Native Instruments KONTAKT?

    1. Launch your KONTAKT (standalone) or load an instance of your KONTAKT in your sequencer (plug-in).
    2. On the KONTAKT interface, click on the NI logo located at the top right corner of your screen.
    3. When the "About" window displays, verify the "License Type" located on the top left corner. In the example - License Type: Full

  • Difference between KONTAKT and KONTAKT Player

    Kontakt (the full version) is an industry-standard sampler by Native Instruments. It is most often run as a plugin inside a DAW (such as Ableton Live, Logic, etc).
    Kontakt Player is available for free. It’s a “lite” or much more limited version of Kontakt Full. The full version of Kontakt offers a very large amount of libraries and sounds, whereas Kontakt Player is far more limited.
    Our sample libraries are made for KONTAKT Full version only!

  • What shipping methods are available?

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  • What are shipping times and costs?

    Lorem ipsum dolor sit amet conse ctetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip. Lorem ipsum dolor sit amet conse ctetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip.

  • What payment methods can I use?
    • Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
    • Comero features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
    • PayPal: Shop easily online without having to enter your credit card details on the website. Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.
    • Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
  • Can I use my own domain name?

    Absolutely! Simply point your domain directly to your new Xton. You do not need to use a subdomain or any other temporary domain name placeholder.

  • What kind of customer service do you offer?

    Our ecommerce consultants are here to answer your questions. In addition to FREE phone support, you can contact our consultants via email or live chat.

  • What shipping methods are available?

    Lorem ipsum dolor sit amet conse ctetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip.

  • What are shipping times and costs?

    Lorem ipsum dolor sit amet conse ctetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip. Lorem ipsum dolor sit amet conse ctetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip.

  • What payment methods can I use?
    • Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
    • Comero features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
    • PayPal: Shop easily online without having to enter your credit card details on the website. Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.
    • Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
  • Can I use my own domain name?

    Absolutely! Simply point your domain directly to your new Xton. You do not need to use a subdomain or any other temporary domain name placeholder.

  • What kind of customer service do you offer?

    Our ecommerce consultants are here to answer your questions. In addition to FREE phone support, you can contact our consultants via email or live chat.

  • What shipping methods are available?

    Lorem ipsum dolor sit amet conse ctetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip.

  • What are shipping times and costs?

    Lorem ipsum dolor sit amet conse ctetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip. Lorem ipsum dolor sit amet conse ctetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip.

  • What payment methods can I use?
    • Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
    • Comero features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
    • PayPal: Shop easily online without having to enter your credit card details on the website. Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.
    • Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
  • Can I use my own domain name?

    Absolutely! Simply point your domain directly to your new Xton. You do not need to use a subdomain or any other temporary domain name placeholder.

  • What kind of customer service do you offer?

    Our ecommerce consultants are here to answer your questions. In addition to FREE phone support, you can contact our consultants via email or live chat.

  • What shipping methods are available?

    Lorem ipsum dolor sit amet conse ctetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip.

  • What are shipping times and costs?

    Lorem ipsum dolor sit amet conse ctetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip. Lorem ipsum dolor sit amet conse ctetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip.

  • What payment methods can I use?
    • Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
    • Comero features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
    • PayPal: Shop easily online without having to enter your credit card details on the website. Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.
    • Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
  • Can I use my own domain name?

    Absolutely! Simply point your domain directly to your new Xton. You do not need to use a subdomain or any other temporary domain name placeholder.

  • What kind of customer service do you offer?

    Our ecommerce consultants are here to answer your questions. In addition to FREE phone support, you can contact our consultants via email or live chat.